Here you'll find our most frequently asked questions about ordering online with us.
How does Click & Collect work?
Just add your chosen products to your basket then proceed to the checkout. You will be asked for your address details and contact information. One of the benefits of using our 'Click and Collect' service is not having to pay a delivery charge and you will be assured availability.
When will my order be ready for collection?
Most orders will be ready for collection 4 hours after your order is complete. We will notify you by email or telephone when your product/s are ready and keep them safely at the centre for 7 working days.
If you are unable to collect them in this time frame, please contact us as soon as possible.
How do I collect my order?
Print out the email notification or make a note of your order reference number and take it to the tills in our garden centre.
If you are not satisfied with the standard or quality of any of the product/s in your order when you arrive, please make us aware.
What happens if I have a problem?
Please contact us with any enquiries regarding your order as soon as possible.
How can I return a delivery?
If you choose not to accept any part of your order, please return within 7 days to our garden centre. Contact our staff for more details.
Please report any shortages of items listed on delivery note as soon as possible to enable us to replace these items or to send another delivery.
When do I get a refund?
If you are not completely satisfied with any purchase we will happily arrange an exchange or a refund, providing you return it in a sellable condition within 28 days together with your original receipt.
We will ask to see Proof of Identity (e.g. Driving License) to process a cash refund. If the purchase was made by a credit or debit card, your refund will be credited to the original payment card used within 5-7 working days of processing the refund.
Sale items, bespoke items and customer special order items do not qualify for a refund or exchange.
Until when can I request for a refund?
We are unable to refund or exchange any items beyond 28 days from original purchase.
Can I return shrubs and plants?
Perishable goods such as shrubs or plants are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.